Co-operative Web: Technology build on trust. Solutions built to last.

Privacy Policy

Last updated: March 2026

1. Who we are

This website is operated by Co-operative Web (“we”, “us”, “our”), registered in England, UK. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What data we collect

We only collect personal data when you choose to get in touch with us via our contact form. Specifically, we collect:

  • Your name
  • Your email address
  • The content of your message

We do not collect any other personal data. We do not use tracking cookies, advertising networks, or analytics tools that collect personal information.

3. Why we collect it and our legal basis

We process the data you submit through our contact form for the sole purpose of responding to your enquiry. Our legal basis for doing so under the UK GDPR / EU GDPR is legitimate interests (Article 6(1)(f)) — specifically, our legitimate interest in communicating with people who have chosen to contact us.

4. How we use your data

We will only use your name, email address, and message to:

  • Read and understand your enquiry
  • Respond to you

We will not use your details to send you marketing communications, and we will not add you to any mailing list without your explicit consent.

5. Who we share your data with

We do not sell, rent, or trade your personal data. We may share it with trusted third-party service providers who help us operate our website or manage communications (for example, an email hosting provider), but only to the extent necessary and under appropriate data processing agreements.

We will not share your data with any other third parties unless required to do so by law.

6. How long we keep your data

We retain contact form submissions only for as long as is necessary to respond to and resolve your enquiry, and for a reasonable period afterwards in case of follow-up. We do not keep your data indefinitely.

7. Cookies

This website does not use cookies to collect personal data. If this changes in the future, we will update this policy and, where required, obtain your consent.

8. Your rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request deletion of your data (“the right to be forgotten”)
  • Object to our processing of your data
  • Restrict processing of your data in certain circumstances
  • Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

If you are unhappy with how we have handled your data, you also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO): www.ico.org.uk. In the EU, you may contact your local data protection authority.

9. Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmitted via our contact form is sent over an encrypted (HTTPS) connection.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

For questions about this policy, contact us at [email protected].

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