ROSPA

The Challenge:

Having a vibrant market in helping businesses such as Tesco and also members of the professional driving community to improve their driving skills to make a significant impact on better road safety, is a pretty good thing to be doing. When the systems you operate are almost wholly manual and you want to streamline them in order to head off competitive forces and offer improved services to your customers, gave ROSPA something of a headache. Firstly, they recognised they couldn’t get an off the shelf solution, secondly they had a limited budget and thirdly - no history of going out to the market for bespoke solutions. Fortunately a member of their in house technical service team had direct experience of CWEB as an exemplary software service provider to the Business School of Birmingham University so we were invited to make an innovative pitch to them.

The Critical Success Factors:

Because there were a number of internal stakeholders, ROSPA wanted to make both the decision making and subsequent development processes as democratic as possible. As a consequence we had to understand the requirements by interviewing the current Driver Training operating team to establish an understanding of needs, translate this into a value-adding pitch in order to convince the team. Once accepted this was translated into a fixed price Requirement Spec.

The Solution:

A fully integrated on-line Driver Training system was created to the absolute satisfaction of the operating team and management.